Novotel Kuala Lumpur City Centre

The Novotel has the best location. A 1 minute walk to Pavillion and the walkway to KLCC Suria. Surrounded by restaurants and convenience store 7 11 opposite. We used to stay here and call it the Novo smell or the Novo hell, before its refurbishment. We are glad to say that now the Novotel is great! The refurbished rooms and dining area are super cool and clean with new furniture. The breakfast has improved too. It used to be the dreaded 3 melon combination for fruit. One day there were 7 different fruits available. There is also freshly pressed juice. One day had watermelon, orange, carrot and green juice - fantastic. There are 4 cuisines western, malaysian, noodle station and Indian. Coffee is from a machine not barista made and was OK. The staff were super organised and friendly. Love the filtered water in the rooms, no more plastic bottles and the big bottles of soap, shampoo, conditioner etc like they do in Japan. No more mini plastic bottles. The TV was great. The linens were 100 per cent cotton. Good bathroom amenities. We'll definitely be back at the price point we paid. It's a great 4 star hotel.

Great location close to the Pavilion, 10 minutes to Suria KLCC and other places. We had a 1 year old so needed a guaranteed safe, clean and cot in room which Novotel provided. On reflection I wouldn't stay anywhere else, all the staff are helpful, happy and greet you. They engaged with my 1 year old too, he was so happy here. They also put on the Euro final at 3am in the bar area and advised where I could get fresh milk for my son. We had a large large bed which was also helpful if our kid transferred into the bed in the night. He slept well. Air con works great too. With a small toddler helpful to be 3 minute quick walk to Pavilion to grab groceries and food when needed in the evening.

The location of the hotel was amazing but more so the service and attitude of your team at the hotel. It is so important in the hospitality business to have people helpful and smiling. It really matters. I made a note of the names of your team members I met so I could mention their names. At the reception there were Ryna, Fairus, Dino and at the concierge it was Rashid. I also found your Manager Adeeb very pleasant to talk to. The hotel was clean, and your room service staff was also efficient. Sorry to also point out that in my opinion the breakfast was not that great. The layout was too scattered and often found items finished and it was refilled on request. Eg salted butter, flavored yogurt. There was only one option of cheder cheese which did not look too appetizing. Even the choice of breads was not that great. All in all, a wonderful experience as I mentioned in the start.

I booked an executive room to get more space for our suitcases. Our room was on the 22nd floor and everything looked brand new. It was very quiet. The staff were very helpful and the location was great.

The staff were fantastic! special mention to Dino in reception, Andy at breakfast and Lina & Yena in the spa. Housekeeping team were also lovely, nothing was too much trouble. Comfortable bed and room. Great location - 5 minute walk to the Convention Centre/Aquarium which has a pedestrian tunnel into KLCC shopping centre and Twin Towers. 10 minute walk to Bukit Bintang which takes you to Central Market etc. Right next to Pavillion Shopping Mall. Nice pool (if a little small).